Vacancy In Sri Lanka Telecom Mobitel
Vacancy In Sri Lanka Telecom Mobitel Post Of – Junior Executive – Customer Experience Closing Date:2018.08.23
Job RoleMaintain and deliver high standard of service levels in customer enhancement.Focus on customer retention, develop customer potential and loyalty to increase cross selling and up selling through products and services.Understand the customer requirements and serve their needs promptly to build customer loyalty.Handle customer service center operations including inventory, bill collections, promotions, customer engagement & achieving set standards on process audits.Assist mobitel authorized dealers, alternative partners and other stakeholder’s in business activities
Qualifications & Experience
Passes the G.C.E O/L and A/L examinations.Minimum 1 years experience in customer care in a Telecom/Banking industry is preferable.Excellent communication skills in English/ Sinhala and Tamil being and added advantage.Must be competent in Microsoft Office package.Be able to work in a team environment as well as with all levels of staff in the organization.Excellent presentation, negotiation and communication skills.Sound technical knowledge in handling mobile phones and data devices. Ability to solve problems, as well as to listen, understand the needs/ concern of customers.