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Sampath Bank – VACANCIES (G.C.E. O/L & A/L)

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JUNIOR CUSTOMER CARE EXECUTIVES
(Fixed term contract)Closing Date:- 15th April 2019
The Person
Dynamic, self-motivated outstanding young achievers, who are eager to provide an exceptional customer service in a challenging and rewarding environment.


Requirements:-
A minimum of Three (03) months experience at a call center / contact center in a similar business environment.Age preferably below 25 yearsPassed G.C.E. O/L including mathematics and EnglishPassed G.C.E. A/LA certification related to IT will be an added advantage.


Key Responsibilities:-
Attending to inbound / Outbound calls effectively and responding to emailsManage and receive customer complaints / inquiriesProvide customers with product and service related information / solutions.


 Other competencies required:-Excellent verbal and written communication in Sinhala and English Preferably with TamilAbility to deliver a superior service in the absence of physical  presence of customers Active listening skills and ability to understand customersProblem solving and negotiation skillsAbility to work under pressure and on shift basisFair for interpersonal relations Basic IT Skills


Dress Code: Office  Attire 

*Please note that only that candidates will be permitted to enter the Customer Care Center premises.

AGM – HUMAN RESOURCES
SAMPATH BANK PLC
No. 110, Sir James Peiris Mawatha
Colombo 02.

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